Refund policy
At BrightKey Futurist, we aim to provide the best quality products and services to our customers. As our products are digital in nature, we have a specific return and refund policy outlined below.
Digital Products
All sales of digital products, including templates, designs, and custom services, are final. Due to the nature of digital goods, we cannot accept returns, exchanges, or provide refunds once the product has been delivered.
However, if you encounter any of the following issues, we are happy to assist:
1. Non-Delivery of Product:
- If you did not receive your product after purchase, please contact us at info@brightkeyfuturist.com with proof of purchase.
2. Technical Issues:
- If the file provided is corrupted or incompatible, please contact us within 7 days of purchase, and we will ensure the issue is resolved by providing a replacement.
3. Customisation Services:
- For custom products like BrightTailor services, we allow up to two revisions as part of the service. Additional revisions may incur extra charges.
4. Errors in Product Description:
- If the product does not match the description provided on our website, we will review your case and, if valid, offer a replacement or suitable resolution.
How to Request Support
- For any issues, please email our support team at info@brightkeyfuturist.com with:
- Your name and order number.
- A description of the issue.
- Any relevant screenshots or files.
Our team will respond to your inquiry within 2-3 business days.
Refunds
We do not provide refunds under the following circumstances:
- Change of mind after purchase.
- Failure to utilise the product or service within the intended time frame.
- Dissatisfaction due to subjective preference.
Contact Us
If you have any questions or concerns about this policy, please reach out to us at info@brightkeyfuturist.com. We are here to ensure a smooth and satisfactory experience.